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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up window will show up. It contains in-depth info about all the actions that you can carry out on the given page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge assortment of instructional video clips explaining how to work with our hosting Control Panel. They're shot for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, have a glance at our comprehensive FAQ database, which includes questions asked by actual clients and offers real solutions. We constantly update our Frequently Asked Questions database with new Q&A's in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, we have a great team of client support engineers available 24-7 and eager to help you with any issue. Each support ticket you send will be replied to within one hour (the average support ticket response time is only 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 163805

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com