Order Verification Policy

Hosting Webs UK Order Verification Policy

These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Hosting Webs UK, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Hosting Webs UK, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.


How does the verification procedure take place?

*Step 1.* You place an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.

NOTE: If you have attempted to pay for a service, but the payment has not managed to go through for some reason, you will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment.

*Step 2.* We receive a notification email from our authorized retailer (PayPal, WorldPay, 2CheckOut) for the transaction.

*Step 3.* An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).

*Step 4.* A sales representative of ours compares your IP location with your billing address and the location information given in your hosting account.


*Step 5.* Payment confirmation by phone is made at a time convenient for you. If we can’t reach you by phone, we’ll send you an email, asking you to present us with another phone number which you can be reached at in order to confirm the payment. If within a 48-hour period you still haven’t confirmed the payment, the order will be cancelled and the account will be blocked.


IMPORTANT: All new PayPal payments come to us with a status ‘Authorized’, but no funds are cleared into our account yet. Within the period of 48 hours the ‘Authorized’ status should be updated to either ‘Capture’ (if we approve the payment), or ‘Void’ (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into ‘Capture’ status. Please, MIND that your successfully cleared payment will consequently show up with the following statuses - ‘Authorized’ and ‘Capture’, in your PayPal statement. This does NOT mean that you have been charged twice for the service.


We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then you might wish to register another domain(s).


CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Care representatives via any of the options listed below.

Technical Support

Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

Pre-sale and general questions

  1. Phone us at:
    US TOLL FREE PHONE: +1-855-211-0932
    INTERNATIONAL PHONE: +1-727-546-4678
    UK PHONE : +44-20-3695-1294
    AU PHONE : +61-2-8417-2372
  2. E-mail us using our Contact Us form
  3. Use our Live Chat
  4. Send us a Letter to:

    LiquidNet US LLC
    6750 North Andrews Ave
    Suite 200
    Fort Lauderdale, FL 33309
    United States of America

    LiquidNet Ltd.
    13 Craigleith
    7 Kersfield Road
    Putney, London SW15 3HN
    United Kingdom
Dedicated Servers Acceptable Use Policy

An Acceptable Use Policy (AUP) is a set of rules and conditions systematized by a network, system or a website owner that define and restrict the ways in which the network, system or website may be utilized.

The AUP of the Service Provider is aimed at explicitly outlining the purposes for which customers CANNOT use our hosting services and position data on our network servers.

This Acceptable Use Policy (AUP) is accepted as part of the Dedicated Terms of Service each user agrees to abide by when signing up for a Dedicated server account with our hosting services. Any violation of these AUP terms will be considered as violation of our Dedicated Terms of Service.

We - the Service Provider, shall be the final part to determine whether an act constitutes a violation of this AUP and misuse of our services. We reserve our right to respond accordingly and/or immediately terminate the provision of the services, shall we become aware, and/or have sufficient evidence, of any prohibited conduct outlined in this AUP, or any other action threatening the secure environment of our hosting customers and/or network of servers. We shall be the sole arbiter in determining the sufficiency of the present evidences.

In order to protect our company's reputation and responsibilities, and guarantee robust and reliable hosting service to all our customers, as well as the privacy and security of all our individual users, we - the Service Provider - hereby state the following AUP conditions to come into force for each user signing up for a Dedicated server hosting account with our hosting services:

  1. Compliance With Law
  2. Customer Security Obligation
  3. System Abuse
  4. Email Policies
  5. IP Allocation
  6. IRC Policy
  7. Inappropriate Or Unlawful Content
  8. Copyrights
  9. Corrective Actions
  10. Reporting Violations
  11. Policy For Hosting Resellers
  12. Revisions
  1. COMPLIANCE WITH LAW

    The Customer shall not post, transmit, re-transmit or store material on or through any of the Services or Products which, in the sole judgment of the Company (i) is in violation of any local, state, federal or non-United States law or regulation, (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons") or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by the Customer. The Customer shall be responsible for determining what laws or regulations are applicable to the use of the Services and Products.В 

  2. CUSTOMER SECURITY OBLIGATION

    Each Customer must take a reasonable care of keeping each server or network device attached to the Company's infrastructure up-to-date and patched with the latest security updates. Failure to protect a server may result in a security compromise by outside sources. The Company is not responsible for Customer server level security unless a security administration package, a firewall security administration package or a fully managed operating system package is contracted for and maintained. A compromised server creating network interference will result in immediate Customer notification and will be disconnected from the network immediately so as to not directly affect other Customers. No service credits will be issued for outages resulting from disconnection due directly to breached server security. The Customer is solely responsible for any breaches of security affecting servers under Customer control, including repairing the system, terminating the account(s) of the abusive user(s), and reporting occurrence of the issue to abuse@duoservers.com. If a Customer intentionally creates a security breach, the cost to resolve any damage to the Customer's server or other servers will be charged directly to the Customer. The labor used to resolve such damage is categorized as emergency security breach recovery and is currently charged at $60.00 USD per hour.

  3. SYSTEM ABUSE

    Any Dedicated server hosting customer in violation of our system or network security will be subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

    • Unauthorized access, use, probe, or scan of our system's security, authentication measures, data or traffic. Interference with the service to any user, host or network including, but not limited to: e-mail bombing, flooding, deliberate attempts to overload the system and broadcast attacks, forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
    • Any attempt at doing harm to a server or a customer of the Service Provider's services:

      The Service Provider will immediately and resolutely react to any attempt at misuse of an Internet account or computer, or any attempt to gain access to an internet account or computer by a Dedicated server hosting customer unauthorized by the account/computer owner. Such attempts include, but are not limited to the following: 'Internet scamming' (tricking other people into releasing their passwords, etc.), password robbery, security hole scanning, running proxy - proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy), introducing of any computer programs (viruses, Trojan horses, trap doors, back doors, worms, time bombs, packet bombs, cancel bots, etc.) that are intended to negatively interfere with, intercept, irreversibly damage or take hold of any system, data or personal information. It WILL NOT matter whether the attacked account or computer belongs or not to the Service Provider's services. The fraud will be subject to actions based on the very nature of the attack and those may represent a warning, an account suspension or cancellation, and/or civil or criminal legal actions.

    • Executing any form of network activity that will intercept data not intended for the Customer's server.
    • Interfering with or denying service to any user, host, or network other than the Customer's host (example: denial of service attack or distributed denial of service attack).
    • Conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including but not limited to the forging of packet headers ('spoofing') or other identification information.
    • Operating a VPN service.
    • Failing to comply with the Company's procedure relating to the activities of the Customers on the Company's premises. Violators of the policy are responsible, without limitations, for the cost of labor to correct all damage done to the operation of the network and business operations supported by the network. Such labor is categorized as an emergency security breach recovery and is currently charged at $100.00 USD per hour required. Network interference by any Customers that may cause or is currently causing network interference with another Customer will be disconnected immediately. No service credits will be issued to Customers disconnected for network violations.
  4. EMAIL POLICIES

    SPAMMING IS PROHIBITED. Users MAY NOT utilize our Dedicated server hosting services to transmit, distribute or deliver any unsolicited bulk or commercial messages over the Internet (an action known as "spam" or "spamming"). Users MAY NOT utilize our dedicated servers for email marketing purposes. There is a 500-outbound-email-per-hour limit on all dedicated servers.

    Spamming is a violation of ethic norms and will be interpreted as an infringement. The Service Provider will not tolerate the sending of unsolicited bulk or commercial messages through our Dedicated server hosting services, as well as through another service that is mentioning, in some way, our customer's domain name or implies the utilization of our server network or our e-mail services for sending the unsolicited bulk or messages.

    SPAMVERTISING IS PROHIBITED. 'Spamvertizing' refers to the practice of sending unsolicited spam messages for the purpose of advertising a particular website.

    If such e-mails are relayed through 3rd party (e-mail spoofing) and/or are promoting a domain hosted on our servers, this will lead to immediate account suspension unless an evidence of legitimacy for non-involvement of the domain owner in the particular illegal action is provided.

    'E-mail spoofing' is a fraudulent e-mail activity in which the sender's (3td party) e-mail address and other parts of the e-mail header are changed so as to appear that the e-mail has been sent from a different source (e-mail address owner/server).

    'Unsolicited message' is a message that is sent against the privacy policy of a newsgroup, or is sent to a recipient without their explicit permission. We, at our sole discretion, shall determine whether any of the messages you are sending is spam or spamvertizing. For your information, spamming generally includes, but is not limited to the following

    • Sending of unsolicited messages in bulk, or sending of unsolicited e-mails, which provoke complaints from recipients;
    • Sending of junk mail;
    • Use of distribution lists that include people who have not given prior explicit permission to be involved in such a distribution process;
    • Posting commercial ads to USENET newsgroups that do not permit it;
    • Posting articles containing binary encoded data to non-binary newsgroups;
    • Excessive and repeated posting of off-topic messages to newsgroups;
    • Excessive and repeated cross-posting;
    • E-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting of any threatening, libellous or obscene material, or material of any nature that may be deemed offensive;
    • E-mailing of age-inappropriate communications or content to anyone under the age of 18.

    BLOCK REMOVAL: If Customer actions have caused Company mail servers or Company IP address ranges to be placed on black hole lists and other mail filtering software systems used by companies on the Internet, the Customer will incur a $100 charge to the Customer's account and $100 per hour for administrative charges incurred to remove and protect mail servers and IP ranges.

    • Drop-Box Accounts. Using this network for the receipt of replies to unsolicited mass email (spam) sent from a third-party network is prohibited.
    • Header Forgery: Forgery of email headers ('spoofing') is prohibited.
    • Proxy Spamming: Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software is prohibited.
    • Relaying. Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication is prohibited.

    MASS MAILINGS: Sending mass unsolicited email is considered spam. Unsolicited email is defined as email sent to a recipient who has not double-opted in to mailings from the Customer. Senders of mass mailings must maintain complete and accurate records of all opt-ins, including the email and its headers if applicable, and provide such records to the Company upon request. If positive and verifiable proof of opt-in cannot be provided, complaints from recipients of the mailing are considered proof they did not subscribe and the mailing is unsolicited.В 

    MAILING LISTS: Company's mass mailing rules also apply to mailing lists, list servs, or mailing services contracted for by the Customer. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for e-mail information using a double opt-in process or that has made their e-mail address available to the Customer for distribution of information. The list must also allow for automatic removal by all end Customers with non-distribution in the future

  5. IP ALLOCATION

    The Company administers an Internet network on which multiple Customer servers reside. Customers shall NOT use IP addresses that were not assigned to them by the NOC staff or network administrators. Any server utilizing IP addresses outside of the assigned range will be suspended from network access until the IP addresses overlap can be corrected. Use of an unauthorized IP address will result in a charge of $20 per IP. Use of an unauthorized IP address creating a third party Customer outage will result in a $100 charge and termination of service until the IP allocation is resolved.

  6. IRC POLICY

    The Company allows stand alone IRC servers which are not connected to global IRC networks such as Undernet, EFnet, DALnet and other IRC networks. IRC servers which establish and maintain connections to global IRC networks such as Undernet, EFnet, DALnet and others will be considered to be in violation of the Acceptable Use Policy.

    The Company does not allow IRC plug-ins, scripts, add-ons, clones or other software that has the intent or effect of disrupting or denying service to other users. Harassing, disrupting or denying service to other users is expressly prohibited, and may result in the immediate suspension or cancellation of Customer account(s).

    If IRC servers attract DoS or DDoS attacks that disrupt or deny service to other Customers, the Company will null-route, ACL or otherwise suspend service to maintain quality of service for other Customers on our network.

    The Company allows the limited use of stand-alone IRC 'bots'. The Company prohibits the use of 'botnets'. A Customer's IRC server may run a 'bot', but the Customer may not join a 'botnet'. The use of IRC BNC's or other proxy and re-direction software is expressly prohibited.

    For the purposes of policy enforcement, any malicious activity observed to originate from a Customer's server may result in the immediate suspension of service to the offending Customer's server without prior notice. Frequently compromised servers may be reviewed for account termination on a case-by-case basis. The purpose of this case-by-case review is to deter AUP prohibited activity from occurring under the blanket excuse of a 'compromised server.'

    Harassing, abusive and aggressive IRC activity is prohibited. This includes 'flooding' (rapid transmission of information with the intent to harass or deny service), 'hijacking' (taking improper or unauthorized control of В channel or server operator privileges), sending messages to users who do not want them, attempting to circumvent a channel or server ban, impersonating other IRC users and other abusive IRC behavior as determined by the Company.

    The Company reserves the right to modify or amend the IRC policy at any time.

  7. INAPPROPRIATE OR UNLAWFUL CONTENT

    CONTENT published or transmitted via the Service Provider's Dedicated server hosting services includes website content, email content, forum/blog postings, chat content, and/or any other type of content hosted on our Dedicated servers, published online or transmitted through our network's services.

    The user of our Dedicated server hosting services is NOT permitted to post online content or have links to content that:

    • is defamatory, abusive or obscene, violates a person's reputation/privacy, is reasonably deemed offensive by the web community, is anti-religious or anti-human rights, or contains any type of threatening or hate speech, encourages harassment or physical harm to any group or individual, or is otherwise malicious/fraudulent and may result in complaints/liabilities/or retaliation against the Service Provider by offended viewers;
    • promotes or encourages illegal activities (e.g. illegal drugs, illegal gambling, arms trafficking, etc.) or violates any applicable law, statute, ordinance or regulation, including but not limited to the laws and regulations governing export control, unfair competition, false advertising, consumer protection, etc.
    • represents pornography - any type of pornographic/adult material, including child pornography, or advertisements of pornographic websites;
    • represents infringement on copyright, patents, trademarks, trade secrets, or third party's intellectual property or proprietary rights, including pirated computer programs, hacking/phreaking software, warez or any type of software/content (including also ROMs, ROM Emulators, media files - MP3, AVI, .RM, etc., torrent files, and others) that is copyrighted, is NOT uploaded in compliance with its license agreement or is NOT freely available for distribution.
  8. COPYRIGHTS

    Copyrighted material must not be placed on customers' Dedicated server hosting accounts without the explicit permission of the copyright owner or a person specifically authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon confirmation, will promptly remove the infringing material from the Services. Further procedures (in accordance with our stated below corrective measures) will be carried out if necessary. We will assume no liability to any customer of the Dedicated server hosting services for the removal of any such material. Repeated violations of LiquidNet's Copyright Infringement Policy could result in permanent suspension of a customer's account.

  9. CORRECTIVE ACTIONS

    We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions.

    We will disable the customer's Dedicated server hosting account if we deem necessary, at our sole discretion. Upon closing of the customer's account we will send an e-mail notification to the customer, stating the reason for the termination and quoting our terms' chapter that has been violated. The customer will be given an opportunity to respond and take measures to remedy the situation should he/she consider him/herself abused by a third party. Upon fulfilling of this obligation, we may re-activate the customer's account, if we find, at our own discretion, sufficient evidence pro customer's side.

    Closed accounts due to repeated violations will not be re-activated.

  10. REPORTING VIOLATIONS

    If you need to report a violation of this AUP agreement or believe that you or your system has been subject to attack originating from our system, please contact us immediately. Our team will fully investigate the situation and provide you with professional assistance.

  11. POLICY FOR HOSTING RESELLERS

    If you are using your dedicated server for reseller hosting purposes, you are responsible for the conduct of your Customers and by agreeing with this AUP, agree that your Customers will adhere to the AUP. Hosting resellers should make their perspective Customers aware of the AUP and the consequences for violation.

  12. REVISIONS

    We reserve our right to change this AUP at any time, without prior notice. We encourage our users to periodically review this Acceptable Use Policy and our Dedicated Terms of Service.

Dedicated Servers Service Level Guarantees

Service Level Guarantees

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
The Service Provider guarantees that the server network where your dedicated server is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where the Service Provider has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

The Service Provider guarantees 99.9% network uptime and server stability for the server network where your dedicated server is located. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by the Service Provider. Consequently, if a hardware crash provoked by the customer happens, the Service Provider has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

The Service Provider guarantees 24/7 support available 365 days per year, for all the pre-installed software on your dedicated server. Support is available via email and the Dedicated Plan Manager integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.

Dedicated Servers Terms Of Service

These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Hosting Webs UK, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Hosting Webs UK, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all their coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Dedicated server hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our Dedicated servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. SERVICE AGREEMENT; ENTIRE AGREEMENT

    The Service Provider shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

    The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.

  2. RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE DEDICATED SERVER HOSTING SERVICE

    Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:

    1. The payment of the Dedicated server hosting service is set up on a monthly basis. The Customer agrees to pay for the rendered Dedicated server hosting services in advance for each monthly service term.
    2. Non-Payment of the service shall result in a immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. The data hosted on the Dedicated server will be kept for one month, after that it will be permanently deleted.
    3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
  3. SERVICE GUARANTEES; DATA BACKUP

    1. SERVICE GUARANTEES

      The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

      1. Server Hardware Breakdown;
      2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our Service Level Guarantees.

    2. DATA BACKUP

      Each Customer will get a default backup space quota of 100 GB, which they can avail of at any given moment.

      Additionally, each Google Drive and/or Dropbox account owner is entitled to another 100 GB of backup space.

      A 50 GB backup storage option is available as part of our Managed Services package as well.

  4. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. SERVICE ACTIVATION

      For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to prevent fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

      For existing customers - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    2. CONTINUANCE TIMESCALES

      Dedicated Server Accounts - The newly-created Dedicated server hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Dedicated server account.

      Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Dedicated server hosting account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Dedicated management account. The Customer agrees to abide by the Service Provider's Domain Name Registration Agreement and Domain Name Dispute Resolution Policy. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:

      tldmin/max period of registration @ min period price
      .academy1-10 years @ $24.90 per year
      .ae1-5 years @ $33.20 per year
      .agency1-10 years @ $17.06 per year
      .asia1-10 years @ $14.25 per year
      .at1 years @ $13.56 per year
      .bargains1-10 years @ $24.44 per year
      .be1 years @ $9.25 per year
      .biz1-10 years @ $11.99 per year
      .business1-10 years @ $8.54 per year
      .ca1-10 years @ $16.35 per year
      .cafe1-10 years @ $24.90 per year
      .capital1-10 years @ $39.19 per year
      .cc1-10 years @ $19.83 per year
      .center1-10 years @ $17.06 per year
      .ch1 years @ $12.74 per year
      .cheap1-10 years @ $24.44 per year
      .church1-10 years @ $23.98 per year
      .club1-10 years @ $13.37 per year
      .cn1-10 years @ $9.36 per year
      .co1-5 years @ $23.98 per year
      .co.il1 years @ $26.63 per year
      .co.nz1-10 years @ $17.52 per year
      .co.uk1-10 years @ $8.25 per year
      .co.za1 years @ $13.25 per year
      .coach1-10 years @ $39.19 per year
      .codes1-10 years @ $39.19 per year
      .com1-10 years @ $10.14 per year
      .com.au1-5 years @ $11.07 per year
      .com.cn1-10 years @ $9.36 per year
      .com.mx1-5 years @ $44.73 per year
      .com.tw1-10 years @ $29.57 per year
      .company1-10 years @ $8.54 per year
      .computer1-10 years @ $24.44 per year
      .consulting1-10 years @ $24.90 per year
      .cool1-10 years @ $24.90 per year
      .coupons1-10 years @ $38.27 per year
      .de1 years @ $9.25 per year
      .deals1-10 years @ $23.98 per year
      .digital1-10 years @ $25.73 per year
      .dk1-3,5 years @ $23.93 per year
      .education1-10 years @ $15.68 per year
      .email1-10 years @ $16.60 per year
      .engineering1-10 years @ $39.19 per year
      .enterprises1-10 years @ $24.90 per year
      .es1-5 years @ $10.25 per year
      .estate1-10 years @ $24.90 per year
      .eu1-10 years @ $8.25 per year
      .events1-10 years @ $24.90 per year
      .expert1-10 years @ $39.19 per year
      .express1-10 years @ $24.90 per year
      .family1-10 years @ $17.52 per year
      .farm1-10 years @ $24.90 per year
      .fi1-5 years @ $14.40 per year
      .fitness1-10 years @ $24.90 per year
      .forsale1-10 years @ $24.90 per year
      .foundation1-10 years @ $24.90 per year
      .fr1 years @ $10.10 per year
      .fun1-10 years @ $16.60 per year
      .fyi1-10 years @ $17.06 per year
      .games1-10 years @ $14.29 per year
      .gr2 years @ $24.96 per year
      .group1-10 years @ $11.53 per year
      .guru1-10 years @ $23.98 per year
      .host1-10 years @ $64.55 per year
      .ie1-10 years @ $18.43 per year
      .in1-10 years @ $11.25 per year
      .info1-10 years @ $14.13 per year
      .international1-10 years @ $17.06 per year
      .irish1-10 years @ $13.37 per year
      .it1 years @ $9.46 per year
      .jp1 years @ $33.17 per year
      .land1-10 years @ $24.90 per year
      .life1-10 years @ $24.90 per year
      .ltd1-10 years @ $17.06 per year
      .marketing1-10 years @ $24.90 per year
      .me1-10 years @ $15.67 per year
      .me.uk1-10 years @ $8.25 per year
      .media1-10 years @ $24.90 per year
      .mobi1-10 years @ $19.74 per year
      .money1-10 years @ $24.90 per year
      .mx1-5 years @ $44.73 per year
      .name1-10 years @ $10.25 per year
      .net1-10 years @ $11.99 per year
      .net.au1-5 years @ $11.99 per year
      .net.cn1-10 years @ $9.36 per year
      .net.nz1-10 years @ $17.52 per year
      .network1-10 years @ $16.60 per year
      .news1-10 years @ $17.98 per year
      .ninja1-10 years @ $15.37 per year
      .nl1 years @ $10.25 per year
      .no1 years @ $12.07 per year
      .nu1-10 years @ $15.95 per year
      .online1-10 years @ $27.67 per year
      .org1-10 years @ $12.37 per year
      .org.au1-5 years @ $15.68 per year
      .org.cn1-10 years @ $9.36 per year
      .org.nz1-10 years @ $17.52 per year
      .org.uk1-10 years @ $8.25 per year
      .partners1-10 years @ $39.19 per year
      .party1-10 years @ $24.90 per year
      .ph1-2,5,10 years @ $64.55 per year
      .photography1-10 years @ $17.06 per year
      .photos1-10 years @ $17.06 per year
      .pl1-3 years @ $23.98 per year
      .plus1-10 years @ $24.90 per year
      .press1-10 years @ $53.49 per year
      .pro1-10 years @ $15.68 per year
      .productions1-10 years @ $24.90 per year
      .properties1-10 years @ $24.90 per year
      .pt1,3,5 years @ $15.93 per year
      .qa1-5 years @ $15.22 per year
      .recipes1-10 years @ $38.27 per year
      .rentals1-10 years @ $24.90 per year
      .repair1-10 years @ $24.90 per year
      .rocks1-10 years @ $11.53 per year
      .run1-10 years @ $15.68 per year
      .sale1-10 years @ $24.90 per year
      .school1-10 years @ $24.90 per year
      .se1-10 years @ $16.15 per year
      .services1-10 years @ $24.71 per year
      .site1-10 years @ $21.21 per year
      .social1-10 years @ $24.90 per year
      .software1-10 years @ $24.44 per year
      .solutions1-10 years @ $17.06 per year
      .space1-10 years @ $19.29 per year
      .store1-10 years @ $43.34 per year
      .support1-10 years @ $17.06 per year
      .systems1-10 years @ $16.60 per year
      .team1-10 years @ $24.90 per year
      .tech1-10 years @ $38.73 per year
      .technology1-10 years @ $16.60 per year
      .today1-10 years @ $17.06 per year
      .top1-10 years @ $11.53 per year
      .tv1-10 years @ $33.35 per year
      .tw1-10 years @ $29.57 per year
      .uk1-10 years @ $8.25 per year
      .us1-10 years @ $9.25 per year
      .website1-10 years @ $17.25 per year
      .wine1-10 years @ $39.19 per year
      .works1-10 years @ $24.44 per year
      .world1-10 years @ $24.44 per year
      .ws1-10 years @ $23.98 per year
      .xyz1-10 years @ $11.25 per year
      .zone1-10 years @ $24.90 per year

      Domain Renewals - Even though the Service Provider will provide regular reminders about the expiration of the domain name(s) registered through the company, it is your obligation to keep track of when the registration service(s) will expire. Should you fail to renew a domain name before its expiration date, the domain name will be suspended or canceled.

      1. After a domain name’s expiration date, there is a period of 30 days, in which the domain name can be renewed. Certain domain name extensions do not have such a period, so leaving a domain name to expire before attempting a renewal is at your own discretion.
      2. After the 30-day renewal period has passed, some domain names (as per TLD Registry Policies) enter a so-called Redemption Grace Period. A domain name which has entered a Redemption Grace Period can still be renewed. However, additional fees will be added to the domain's renewal price. You can find the official information regarding the Redemption Grace Period on ICANN’s page: http://www.icann.org/registrars/redemption-proposal-14feb02.htm.
        If a Redemption Grace Period is applicable for a specific domain name, it will last between 30 and 42 days.
      3. After the Redemption Grace Period (or the renewal period – if RGP is not applicable) has passed, domain name(s) can be: provided to third parties; the Service Provider may choose to auction the domain name(s); the Service Provider may return them in the public registration pool. All of these actions can be carried out at any time and without your consent.

      We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

      We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.

  5. CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

    1. CANCELLATIONS

      In order to cancel a Dedicated server account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Dedicated management account and provide any authentication credentials requested by the Service Provider. Any other form of cancellation request will not be accepted.

    2. REFUNDS

      Dedicated server hosting accounts - The Dedicated server accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be canceled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

    3. CHARGEBACKS

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

      When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, the Service Provider, as well as the Service Provider's authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

      If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the Customer. Meanwhile, the Customer's Dedicated server account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the Dedicated server account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which the Dedicated Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

      In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective Dedicated server account will remain suspended and a $30 USD fee will be withdrawn from the commission of the reseller (the client of our Free Reseller Hosting Program) whose client's account (the end-client) has been the reason for the chargeback (in order to be covered the fees imposed to the Service Provider from our authorized retailers for the claimed unauthorized transaction).

  6. HOSTING RESELLER TOOLS

    A collection of free hosting reseller tools : a free billing software (ClientExec) and a free domain reseller account is available with each Dedicated Server hosting package. All bonuses are given per customer's request.

  7. CUSTOMER RESPONSIBILITIES; ACCOUNT REGISTRATION AND MANAGEMENT

    In consideration of their use of the Service, Customers agree to:

    1. Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
    2. When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Dedicated Management Account, not via e-mail.
    3. Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to:
      1. immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security;
      2. ensure that they safely exit (log out from) their account at the end of each session.
      the Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
    4. If a Dedicated server hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
    5. The client is obliged not to delete the Service Provider's SSH key, which provides root access to the server. The root access will be used by the Service Provider in 2 cases only:
      1. When there is a problem with the server and, as a result, certain services do not run properly - the Service Provider may fix it as he sees fit.
      2. When there is a report from a third party concerning some sort of abuse, for example, spam, the Service Provider can identify the spammer and suspend him, of which case the client who is in charge of the server will be duly informed. The client, on the other hand, is obliged not to let problems of such kind happen again, whether or not involving that particular abuser. If there are repeated abuse reports - the Service Provider will charge the client $20 for each report, because the latter is obviously unwilling to assist in terminating the abuse actions on the given server.

    The client is also obliged not to terminate the SNMP service activated by the Service Provider to keep track of the used IPs on the server. Upon a termination of the SNMP service - the Service Provider will inform the client and the client will have to reactivate the service in 48 hours. If the client does not cooperate - the Service Provider can suspend the client's access to the server at his own discretion.

  8. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      Тhe Service Provider expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. HOSTED CONTENT

      Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The Service Provider's Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of the Service Provider's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Service Provider's Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.

  9. E-COMMERCE CUSTOMER WEBSITES

    When buying a Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/ online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:

    • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

    • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
    • break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

    Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

  10. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      The Service Provider reserves the right to discontinue the Service provision to any subscriber that the Service Provider deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy.

  11. MISCELLANEOUS

    1. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.

    2. COMPLAINTS PROCEDURE

      The Service Provider guarantees highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      • The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      • A Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      • If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      • If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      • An alternative complaint method is submitting a fax to the following number: 510.868.6446
    3. TORTUROUS CONDUCT

      Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    4. CUSTOMER SERVICE CONTACT DETAILS

      Technical Support

      Due to the specificity of the Service, Customers are fully in charge of the management and maintenance of their Dedicated servers. However, if they need assistance or want to leave this task to our highly-qualified administrators department, they can avail of our Fully Managed Support service available at a monthly fee of $30 USD. Additional software installation and troubleshooting, which are not included in the Managed Support Package will cost $60 USD.

      Pre-sale and general questions

      Customers may use any of the support options listed below:

      • E-mail us using our Contact Us form
      • Use our Live Chat
      • Open a trouble ticket from the Customer's Dedicated management account. 1-hour support response is guaranteed!
      • Phone or Fax us at:

        US TOLL FREE PHONE: +1-855-211-0932
        INTERNATIONAL PHONE: +1-727-546-HOST(4678)
        UK PHONE : +44-20-3695-1294
        AU PHONE : +61-2-8417-2372
        US FAX: +1-510-868-6446

  12. GENERAL REGULATIONS

    1. GOVERNING LAW

      This Agreement shall be governed by and construed in accordance with the laws of England.

    2. ARBITRATION

      Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

    3. ENFORCEMENT

      Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4. INDEMNIFICATION

      The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

    5. LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

      Force Majeure Circumstances - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, or (iv)other force or occurrence beyond its control.

      Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

      Service Provision - the Service Provider provides the Services on an as-is basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.

    6. ASSIGNMENT

      Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.

    7. REVISIONS

      The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Dedicated Terms of Service and the Acceptable Use Policy.

VPS Acceptable Use Policy

An Acceptable Use Policy (AUP) is a set of rules and conditions systematized by a network, system or a website owner that define and restrict the ways in which the network, system or website may be utilized.

The AUP of the Service Provider is aimed at explicitly outlining the purposes for which customers CANNOT use our VPS hosting services and position data on our network servers.

This Acceptable Use Policy (AUP) is accepted as part of the VPS Terms of Service each user agrees to abide by when signing up for a VPS account with our hosting services. Any violation of these AUP terms will be considered as violation of our VPS Terms of Service.

We - the Service Provider, shall be the final part to determine whether an act constitutes a violation of this AUP and misuse of our services. We reserve our right to respond accordingly and/or immediately terminate the provision of the services, shall we become aware, and/or have sufficient evidence, of any prohibited conduct outlined in this AUP, or any other action threatening the secure environment of our VPS hosting customers and/or network of servers. We shall be the sole arbiter in determining the sufficiency of the present evidences.

In order to protect our company's reputation and responsibilities, and guarantee robust and reliable VPS hosting services to all our customers, as well as the privacy and security of all our individual users, we - the Service Provider - hereby state the following AUP conditions to come into force for each user signing up for a VPS account with our hosting services:

  1. System Abuse
  2. Spam and Spamvertizing
  3. Inappropriate or Unlawful Content
  4. Copyrights
  5. Corrective Actions
  6. Reporting Violations
  7. Policy For Hosting Resellers
  8. Revisions
  1. SYSTEM ABUSE

    Any VPS customer in violation of our system or network security will be subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

    • Unauthorized access, use, probe, or scan of our system's security, authentication measures, data or traffic. Interference with the service to any user, host or network including, but not limited to: e-mail bombing, flooding, deliberate attempts to overload the system and broadcast attacks, forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
    • Any attempt at doing harm to a server or a customer of the Service Provider's services:

      The Service Provider will immediately and resolutely react to any attempt at misuse of an Internet account or computer, or any attempt to gain access to an internet account or computer by a Service Provider VPS customer unauthorized by the account/computer owner. Such attempts include, but are not limited to the following: 'Internet scamming' (tricking other people into releasing their passwords, etc.), password robbery, security hole scanning, running proxy - proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy), introducing of any computer programs (viruses, Trojan horses, trap doors, back doors, worms, time bombs, packet bombs, cancel bots, etc.) that are intended to negatively interfere with, intercept, irreversibly damage or take hold of any system, data or personal information. It WILL NOT matter whether the attacked account or computer belongs or not to the Service Provider's services. The fraud will be subject to actions based on the very nature of the attack and those may represent a warning, an account suspension or cancellation, and/or civil or criminal legal actions.

    • Excessive use of system resources:

      In order to ensure higher server performance and quality of the VPS service, all VPS accounts are subject to certain resource limitations concerning, but not limited to, server CPU usage, Memory usage, disk-space and traffic. If a hosting account exceeds the allowed amount of system resources, the account owner will be immediately notified to take actions in order to decrease the usage. If such action is not instantly taken by the owner, the account will be suspended. When an excessive CPU usage is detected the account owner may be also suggested to place an order for a higher-resources VPS package (if available) or a semi-dedicated or dedicated hosting solution.

      If any VPS account is found to be causing degradation of the server and/or our hosting network's performance, regardless of the reason, the account will be subject to suspension or immediate removal, depending on the situation. The Service Provider will be the sole arbiter in determining whether a given account is excessively using the server resources and/or causing a server degradation.

    • Cryptocurrency mining:

      Аll forms of cryptocurrency mining and similar operations are forbidden on our servers;

    • VPN services:

      Users MAY NOT utilize our VPS servers to operate a VPN service;

  2. SPAM AND SPAMVERTIZING

    SPAMMING IS PROHIBITED. Users MAY NOT utilize our VPS hosting services to transmit, distribute or deliver any unsolicited bulk or commercial messages over the Internet (an action known as "spam" or "spamming"). Users MAY NOT utilize our VPS hosting services for email marketing purposes. There is a 500-outbound-email-per-hour limit on all dedicated servers.

    Spamming is a violation of ethic norms and will be interpreted as an infringement. The Service Provider will not tolerate the sending of unsolicited bulk or commercial messages through our services, as well as through another service that is mentioning, in some way, our customer's domain name or implies the utilization of our network or our e-mail services for sending the unsolicited bulk or messages.

    SPAMVERTISING IS PROHIBITED. 'Spamvertizing' refers to the practice of sending unsolicited spam messages for the purpose of advertising a particular website.

    If such e-mails are relayed through 3rd party (e-mail spoofing) and/or are promoting a domain hosted on our servers, this will lead to immediate account suspension unless an evidence of legitimacy for non-involvement of the domain owner in the particular illegal action is provided.

    'E-mail spoofing' is a fraudulent e-mail activity in which the sender's (3td party) e-mail address and other parts of the e-mail header are changed so as to appear that the e-mail has been sent from a different source (e-mail address owner/server).

    '˜Unsolicited message' is a message that is sent against the privacy policy of a newsgroup, or is sent to a recipient without their explicit permission. We, at our sole discretion, shall determine whether any of the messages you are sending is spam or spamvertizing. For your information, spamming generally includes, but is not limited to the following

    • Sending of unsolicited messages in bulk, or sending of unsolicited e-mails, which provoke complaints from recipients;
    • Sending of junk mail;
    • Use of distribution lists that include people who have not given prior explicit permission to be involved in such a distribution process;
    • Posting commercial ads to USENET newsgroups that do not permit it;
    • Posting articles containing binary encoded data to non-binary newsgroups;
    • Excessive and repeated posting of off-topic messages to newsgroups;
    • Excessive and repeated cross-posting;
    • E-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting of any threatening, libellous or obscene material, or material of any nature that may be deemed offensive;
    • E-mailing of age-inappropriate communications or content to anyone under the age of 18.
  3. INAPPROPRIATE OR UNLAWFUL CONTENT

    CONTENT published or transmitted via the Service Provider's VPS hosting services includes website content, email content, forum/blog postings, chat content, and/or any other type of content hosted on our servers, published online or transmitted through our VPS services.

    The user of our VPS services is NOT permitted to post online content or have links to content that:

    • is defamatory, abusive or obscene, violates a person's reputation/privacy, is reasonably deemed offensive by the web community, is anti-religious or anti-human rights, or contains any type of threatening or hate speech, encourages harassment or physical harm to any group or individual, or is otherwise malicious/fraudulent and may result in complaints/liabilities/or retaliation against the Service Provider by offended viewers;
    • promotes or encourages illegal activities (e.g. illegal drugs, illegal gambling, arms trafficking, etc.) or violates any applicable law, statute, ordinance or regulation, including but not limited to the laws and regulations governing export control, unfair competition, false advertising, consumer protection, etc.
    • represents pornography - any type of pornographic/adult material, including child pornography, or advertisements of pornographic websites;
    • represents infringement on copyright, patents, trademarks, trade secrets, or third party's intellectual property or proprietary rights, including pirated computer programs, hacking/phreaking software, warez or any type of software/content (including also ROMs, ROM Emulators, media files - MP3, AVI, .RM, etc., torrent files, and others) that is copyrighted, is NOT uploaded in compliance with its license agreement or is NOT freely available for distribution.
  4. COPYRIGHTS

    Copyrighted material must not be placed on Customers' VPS accounts without the explicit permission of the copyright owner or a person specifically authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon confirmation, will promptly remove the infringing material from the Services. Further procedures (in accordance with our stated below corrective measures) will be carried out if necessary. We will assume no liability to any Customer of the VPS Services for the removal of any such material.

  5. CORRECTIVE ACTIONS

    We reserve our right to be the sole arbiter in determining the seriousness of each infringement of this AUP and to immediately take corrective actions.

    We will disable the customer's VPS account if we deem necessary, at our sole discretion. Upon closing of the customer's account we will send an e-mail notification to the customer, stating the reason for the termination and quoting our terms' chapter that has been violated. The customer will be given an opportunity to respond and take measures to remedy the situation should he/she consider him/herself abused by a third party. Upon fulfilling of this obligation, we may re-activate the customer's VPS account, if we find, at our own discretion, sufficient evidence pro customer's side.

    Closed VPS accounts due to repeated violations will not be re-activated. A backup may be requested, however it will be subject to certain penalty fees imposed according to the breach of this AUP terms. The final penalty fee will be determined by the type and frequency of the violations.

  6. REPORTING VIOLATIONS

    If you need to report a violation of this AUP agreement or believe that you or your system has been subject to attack originating from our hosting network, please contact us immediately. Our team will fully investigate the situation and provide you with professional assistance.

  7. POLICY FOR HOSTING RESELLERS

    If you are using your virtual private server for reseller hosting purposes, you are responsible for the conduct of your Customers and by agreeing with this AUP, agree that your Customers will adhere to the AUP. Hosting resellers should make their perspective Customers aware of the AUP and the consequences for violation.

  8. REVISIONS

    We reserve our right to change this AUP at any time, without prior notice. We encourage our VPS users to periodically review this Acceptable Use Policy and our VPS Terms of Service.

VPS Service Level Guarantees

Service Level Guarantees

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
The Service Provider guarantees that the main virtual machine where your VPS is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where the Service Provider has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

The Service Provider guarantees 99.9% network uptime and server stability for the main virtual machine. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by the Service Provider. Consequently, if a hardware crash provoked by the customer happens, the Service Provider has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

The Service Provider guarantees 24/7 support available 365 days per year, for all the pre-installed software on your VPS. Support is available via our online Contact Us form, via email, and the VPS Plan Manager integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.

Semi-Dedicated Servers Acceptable Use Policy

An Acceptable Use Policy (AUP) is a set of rules and conditions systematized by a network, system or a website owner that define and restrict the ways in which the network, system or website may be utilized.

The AUP of the Service Provider is aimed at explicitly outlining the purposes for which customers CANNOT use our SEMI-DEDICATED hosting services and position data on our network servers.

This Acceptable Use Policy (AUP) is accepted as part of the Semi-Dedicated Terms of Service each customer agrees to abide by when signing up for a Semi-Dedicated server account with our hosting services. Any violation of these AUP terms will be considered as violation of our Semi-Dedicated Terms of Service.

We - the Service Provider, shall be the final part to determine whether an act constitutes a violation of this AUP and misuse of our services. We reserve our right to respond accordingly and/or immediately terminate the provision of the services, shall we become aware, and/or have sufficient evidence, of any prohibited conduct outlined in this AUP, or any other action threatening the secure environment of our Semi-Dedicated hosting customers and/or network of servers. We shall be the sole arbiter in determining the sufficiency of the present evidences.

In order to protect our company's reputation and responsibilities, and guarantee robust and reliable Semi-Dedicated hosting services to all our customers, as well as the privacy and security of all our individual users, we - the Service Provider - hereby state the following AUP conditions to come into force for each user signing up for a Semi-Dedicated server account with our hosting services:

  1. System Abuse
  2. Email Policies
  3. Inappropriate or Unlawful Content
  4. Copyrights
  5. Corrective Actions
  6. Reporting Violations
  7. Revisions
  1. SYSTEM ABUSE

    Any Semi-Dedicated hosting customer in violation of our system or network security will be subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

    • Unauthorized access, use, probe, or scan of our system's security, authentication measures, data or traffic. Interference with the service to any user, host or network including, but not limited to: e-mail bombing, flooding, deliberate attempts to overload the system and broadcast attacks, forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.

    • Any attempt at doing harm to a server or a customer of the Service Provider's services:

      The Service Provider will immediately and resolutely react to any attempt at misuse of an Internet account or computer, or any attempt to gain access to an internet account or computer by a Service Provider Semi-Dedicated hosting customer unauthorized by the account/computer owner. Such attempts include, but are not limited to the following: -˜Internet scamming' (tricking other people into releasing their passwords, etc.), password robbery, security hole scanning, running proxy - proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy), introducing of any computer programs (viruses, Trojan horses, trap doors, back doors, worms, time bombs, packet bombs, cancel bots, etc.) that are intended to negatively interfere with, intercept, irreversibly damage or take hold of any system, data or personal information. It WILL NOT matter whether the attacked account or computer belongs or not to the Service Provider's services. The fraud will be subject to actions based on the very nature of the attack and those may represent a warning, an account suspension or cancellation, and/or civil or criminal legal actions.

    • Background operations/programs on servers:

      -˜Background process' is a program that runs in the background of the operating system. What is specific for a background process is that, once started, it runs simultaneously with other foreground processes. This means that, the shell executing the background operation does not wait for it to finish or terminate, as it does with foreground processes, but is free to start executing more operations along with the background one. Typical background processes are ircd, irc bot, bnc, and many others.

      Background processes are not permitted on any of our Semi-Dedicated servers, as they usually lead to CPU overload and can be used for malicious and/or illegal actions. As our primary task is to provide highest quality web hosting service to all our customers, we cannot permit any background processes to be executed and threaten the performance of our server network.

    • Excessive use of system resources:

      In order to ensure higher server performance and quality of the Semi-Dedicated server hosting service, all Semi-Dedicated server accounts are subject to certain resource limitations concerning, but not limited to, server CPU usage, database usage, etc. If a hosting account exceeds the allowed amount of system resources, the account owner will be immediately notified to take actions in order to decrease the usage. If such action is not instantly taken by the owner, the account will be suspended. When an excessive CPU usage is detected the account owner may be also suggested to place an order for a CPU upgrade or a higher-resources Semi-Dedicated, VPS or Dedicated hosting package.

      If any Semi-Dedicated server hosting account is found to be causing degradation of the server and/or our hosting network's performance, regardless of the reason, the account will be subject to suspension or immediate removal, depending on the situation. The Service Provider will be the sole arbiter in determining whether a given account is excessively using the server resources and/or causing server degradation.

  2. EMAIL POLICIES

    SPAMMING IS PROHIBITED. Users MAY NOT utilize our Semi-Dedicated server hosting services to transmit, distribute or deliver any unsolicited bulk or commercial messages over the Internet (an action known as "spam" or "spamming").

    Spamming is a violation of ethic norms and will be interpreted as an infringement. The Service Provider will not tolerate the sending of unsolicited bulk or commercial messages through our Semi-Dedicated server server hosting services, as well as through another service that is mentioning, in some way, our customer's domain name or implies the utilization of our server network or our e-mail services for sending the unsolicited bulk or messages.

    SPAMVERTISING IS PROHIBITED. 'Spamvertizing' refers to the practice of sending unsolicited spam messages for the purpose of advertising a particular website.

    If such e-mails are relayed through 3rd party (e-mail spoofing) and/or are promoting a domain hosted on our servers, this will lead to immediate account suspension unless an evidence of legitimacy for non-involvement of the domain owner in the particular illegal action is provided.

    'E-mail spoofing' is a fraudulent e-mail activity in which the sender's (3td party) e-mail address and other parts of the e-mail header are changed so as to appear that the e-mail has been sent from a different source (e-mail address owner/server).

    'Unsolicited message' is a message that is sent against the privacy policy of a newsgroup, or is sent to a recipient without their explicit permission. We, at our sole discretion, shall determine whether any of the messages you are sending is spam or spamvertizing. For your information, spamming generally includes, but is not limited to the following

    • Sending of unsolicited messages in bulk, or sending of unsolicited e-mails, which provoke complaints from recipients;
    • Sending of junk mail;
    • Use of distribution lists that include people who have not given prior explicit permission to be involved in such a distribution process;
    • Posting commercial ads to USENET newsgroups that do not permit it;
    • Posting articles containing binary encoded data to non-binary newsgroups;
    • Excessive and repeated posting of off-topic messages to newsgroups;
    • Excessive and repeated cross-posting;
    • E-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting of any threatening, libellous or obscene material, or material of any nature that may be deemed offensive;
    • E-mailing of age-inappropriate communications or content to anyone under the age of 18.

    BLOCK REMOVAL: If Customer actions have caused Company mail servers or Company IP address ranges to be placed on black hole lists and other mail filtering software systems used by companies on the Internet, the Customer will incur a $100 charge to the Customer's account and $100 per hour for administrative charges incurred to remove and protect mail servers and IP ranges.

    • Drop-Box Accounts. Using this network for the receipt of replies to unsolicited mass email (spam) sent from a third-party network is prohibited.
    • Header Forgery: Forgery of email headers ('spoofing') is prohibited.
    • Proxy Spamming: Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software is prohibited.
    • Relaying. Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication is prohibited.

    MASS MAILINGS: Sending mass unsolicited email is considered spam. Unsolicited email is defined as email sent to a recipient who has not double-opted in to mailings from the Customer. Senders of mass mailings must maintain complete and accurate records of all opt-ins, including the email and its headers if applicable, and provide such records to the Company upon request. If positive and verifiable proof of opt-in cannot be provided, complaints from recipients of the mailing are considered proof they did not subscribe and the mailing is unsolicited. 

    MAILING LISTS: Company's mass mailing rules also apply to mailing lists, list servs, or mailing services contracted for by the Customer. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for e-mail information using a double opt-in process or that has made their e-mail address available to the Customer for distribution of information. The list must also allow for automatic removal by all end Customers with non-distribution in the future

  3. INAPPROPRIATE OR UNLAWFUL CONTENT

    CONTENT published or transmitted via the Service Provider's Semi-Dedicated hosting services includes website content, email content, forum/blog postings, chat content, and/or any other type of content hosted on our servers, published online or transmitted through our Semi-Dedicated server hosting services.

    The user of our Semi-Dedicated server hosting services is NOT permitted to post online content or have links to content that:

    • is defamatory, abusive or obscene, violates a person's reputation/privacy, is reasonably deemed offensive by the web community, is anti-religious or anti-human rights, or contains any type of threatening or hate speech, encourages harassment or physical harm to any group or individual, or is otherwise malicious/fraudulent and may result in complaints/liabilities/or retaliation against the Service Provider by offended viewers;
    • promotes or encourages illegal activities (e.g. illegal drugs, illegal gambling, arms trafficking, etc.) or violates any applicable law, statute, ordinance or regulation, including but not limited to the laws and regulations governing export control, unfair competition, false advertising, consumer protection, etc.
    • represents pornography - any type of pornographic/adult material, including child pornography, or advertisements of pornographic websites;
    • represents infringement on copyright, patents, trademarks, trade secrets, or third party's intellectual property or proprietary rights, including pirated computer programs, hacking/phreaking software, warez or any type of software/content (including also ROMs, ROM Emulators, media files - MP3, AVI, .RM, etc., torrent files, and others) that is copyrighted, is NOT uploaded in compliance with its license agreement or is NOT freely available for distribution.
  4. COPYRIGHTS

    Copyrighted material must not be placed on customers' Semi-Dedicated accounts without the explicit permission of the copyright owner or a person specifically authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon confirmation, will promptly remove the infringing material from the services. Further procedures (in accordance with our stated below corrective measures) will be carried out if necessary. We will assume no liability to any customer of the Semi-Dedicated hosting services for the removal of any such material.

  5. CORRECTIVE ACTIONS

    We reserve our right to be the sole arbiter in determining the seriousness of each infringement of this AUP and to immediately take corrective actions.

    We will disable the customer's Semi-Dedicated hosting account if we deem necessary, at our sole discretion. Upon closing of the customer's account we will send an e-mail notification to the customer, stating the reason for the termination and quoting our terms' chapter that has been violated. The customer will be given an opportunity to respond and take measures to remedy the situation should he/she consider him/herself abused by a third party. Upon fulfilling of this obligation, we may re-activate the customer's Semi-Dedicated account, if we find, at our own discretion, sufficient evidence pro customer's side.

    Closed Semi-Dedicated accounts due to repeated violations will not be re-activated. A backup may be requested, however it will be subject to certain penalty fees imposed according to the breach of this AUP terms. The final penalty fee will be determined by the type and frequency of the violations.

  6. REPORTING VIOLATIONS

    If you need to report a violation of this AUP agreement or believe that you or your system has been subject to attack originating from our hosting network, please contact us immediately. Our team will fully investigate the situation and provide you with professional assistance.

  7. REVISIONS

    We reserve our right to change this AUP at any time, without prior notice. We encourage our Semi-Dedicated hosting users to periodically review this Acceptable Use Policy and our Semi-Dedicated Terms of Service.

Semi-Dedicated Servers Service Level Guarantees

Service Level Guarantees

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
The Service Provider guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where the Service Provider has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by the Service Provider. Consequently, if a hardware crash provoked by the customer happens, the Service Provider has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

The Service Provider guarantees 24/7 support available 365 days per year. Support is available via our online Contact Us form, via email and via the Web Hosting Control Panel integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.

Semi-Dedicated Servers Terms Of Service

These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Hosting Webs UK, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Hosting Webs UK, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

When signing up for a Semi-Dedicated hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Semi-Dedicated Terms of Service, as well as all the coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Semi-Dedicated hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Semi-Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. SERVICE AGREEMENT; ENTIRE AGREEMENT

    The Service Provider, shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

    The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.

  2. SEMI-DEDICATED SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS

    1. SERVICE FEATURES

      Basic Features:

      1. Disk Space - UNLIMITED
      2. Traffic - UNLIMITED
      3. Hosted Domains - UNLIMITED
      4. Domain Registration/Transfer - available at a regular or discounted price (depending on the chosen TLD) at Sign Up, and also (later on) as upgrade from the Customer's Web Hosting Control Panel (at a regular price). Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
      5. E-mail accounts - UNLIMITED
      6. MySQL Databases & Database Storage - UNLIMITED
      7. PgSQL Databases & Database Storage - The Semi-Dedicated 1 package has a fixed PgSQL database & database storage quotas – 5 databases and 160 MB database storage. Additional database storage is available as upgrade. Contact sales for pricing.
        The Semi-Dedicated 2 package comes with UNLIMITED PgSQL database & database storage quotas.

      Optional Features:

      1. IP Address - For many customers IP address is important for starting SSL hosts, that's why we have a dedicated IP addresses featured in both our Semi-Dedicated packages.

        NB: Due to IANA limitations for the Australian network space, dedicated IP address will not be available with a Semi-Dedicated package which is ordered in the Australian data center.
      2. SSH - Optional for the Semi-Dedicated 1 package; included in the Semi-Dedicated 2 package.
      3. ID Protection - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with the two Semi-Dedicated packages, but available only with certain TLDs (not all TLD registries support the IDP service).

      More comprehensive information about all features included in our Semi-Dedicated hosting services is available on our semi-dedicated hosting pages.

    2. "UNLIMITED" USAGE POLICIES AND DEFINITIONS

      The term “UNLIMITED” is used to describe the amount of resources in the hosting plans provided by the Service Provider, which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

      In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

      Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. The Service Provider will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, the Service Provider reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to the Service Provider's sole and absolute discretion.

    3. INSTALLATION AND TROUBLESHOOTING

      Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

      • Hacked sites cleaning and restoration service
        If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.
      • Script, theme, plugin installation service
        If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.
      • Scripts troubleshooting and debugging services
        In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.
      • Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

      The Installation & Troubleshooting will not apply in the following cases:

      • Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
      • The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
      • We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.
      • We don-t provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.
    4. RULES FOR ACTIVATION; SERVICE PAYMENT

      Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:

      1. The payment of the Semi-Dedicated service is set up on a monthly basis. The Customer agrees to pay for the rendered Service in advance for each monthly service term.
      2. Non-Payment of the Service shall result in an inmediate service suspension at the due date of the monthly fee. The data hosted on the Semi-Dedicated server will be kept for one month, after that it will be permanently deleted.
      3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
    5. SERVICE GUARANTEES

      The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

      1. Server Hardware Breakdown;
      2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our Service Level Guarantees.

    6. DATA BACKUP

      Data backup is performed on a daily basis. The backup includes all the contents of a client's /www/ folder, as well as all databases.

      Important: The available space for a Customer's backup is 50 GB of disk storage. User accounts with content over 50 GB cannot be (partially or entirely) backed up.

  3. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. 30-DAY FREE TRIAL

      All our semi-dedicated servers include a 30-day free trial option, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility. The free trial period itself will expire 30 days after activation.

      During the free trial period, the account will operate with several limitations, which may differ based on the chosen package. More information on the subject will be sent to the Customer on the free trial period's start date. After the trial period ends, the Customer will no longer have access to the Service unless they complete their purchase.

      All customer's data will be kept for up to 30 days after the end of the free trial period. In case that the customer does not complete the order procedure within that period, the data will be deleted from our servers.

      At any given time during the free trial period, the Customer may convert their free account into a standard paid account by clicking the "Complete Order" button in the Web Hosting Control Panel.

    2. SERVICE ACTIVATION

      For newly signed up clients - The Services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

      For existing customers - The Services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    3. CONTINUANCE TIMESCALES

      Semi-Dedicated Accounts - The newly-created Semi-Dedicated hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Semi-Dedicated server account.

      Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Semi-Dedicated account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Web Hosting Control Panel. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:



      tldmin/max period of registration @ min period price
      .academy1-10 years @ $24.90 per year
      .ae1-5 years @ $33.20 per year
      .agency1-10 years @ $17.06 per year
      .asia1-10 years @ $14.25 per year
      .at1 years @ $13.56 per year
      .bargains1-10 years @ $24.44 per year
      .be1 years @ $9.25 per year
      .biz1-10 years @ $11.99 per year
      .business1-10 years @ $8.54 per year
      .ca1-10 years @ $16.35 per year
      .cafe1-10 years @ $24.90 per year
      .capital1-10 years @ $39.19 per year
      .cc1-10 years @ $19.83 per year
      .center1-10 years @ $17.06 per year
      .ch1 years @ $12.74 per year
      .cheap1-10 years @ $24.44 per year
      .church1-10 years @ $23.98 per year
      .club1-10 years @ $13.37 per year
      .cn1-10 years @ $9.36 per year
      .co1-5 years @ $23.98 per year
      .co.il1 years @ $26.63 per year
      .co.nz1-10 years @ $17.52 per year
      .co.uk1-10 years @ $8.25 per year
      .co.za1 years @ $13.25 per year
      .coach1-10 years @ $39.19 per year
      .codes1-10 years @ $39.19 per year
      .com1-10 years @ $10.14 per year
      .com.au1-5 years @ $11.07 per year
      .com.cn1-10 years @ $9.36 per year
      .com.mx1-5 years @ $44.73 per year
      .com.tw1-10 years @ $29.57 per year
      .company1-10 years @ $8.54 per year
      .computer1-10 years @ $24.44 per year
      .consulting1-10 years @ $24.90 per year
      .cool1-10 years @ $24.90 per year
      .coupons1-10 years @ $38.27 per year
      .de1 years @ $9.25 per year
      .deals1-10 years @ $23.98 per year
      .digital1-10 years @ $25.73 per year
      .dk1-3,5 years @ $23.93 per year
      .education1-10 years @ $15.68 per year
      .email1-10 years @ $16.60 per year
      .engineering1-10 years @ $39.19 per year
      .enterprises1-10 years @ $24.90 per year
      .es1-5 years @ $10.25 per year
      .estate1-10 years @ $24.90 per year
      .eu1-10 years @ $8.25 per year
      .events1-10 years @ $24.90 per year
      .expert1-10 years @ $39.19 per year
      .express1-10 years @ $24.90 per year
      .family1-10 years @ $17.52 per year
      .farm1-10 years @ $24.90 per year
      .fi1-5 years @ $14.40 per year
      .fitness1-10 years @ $24.90 per year
      .forsale1-10 years @ $24.90 per year
      .foundation1-10 years @ $24.90 per year
      .fr1 years @ $10.10 per year
      .fun1-10 years @ $16.60 per year
      .fyi1-10 years @ $17.06 per year
      .games1-10 years @ $14.29 per year
      .gr2 years @ $24.96 per year
      .group1-10 years @ $11.53 per year
      .guru1-10 years @ $23.98 per year
      .host1-10 years @ $64.55 per year
      .ie1-10 years @ $18.43 per year
      .in1-10 years @ $11.25 per year
      .info1-10 years @ $14.13 per year
      .international1-10 years @ $17.06 per year
      .irish1-10 years @ $13.37 per year
      .it1 years @ $9.46 per year
      .jp1 years @ $33.17 per year
      .land1-10 years @ $24.90 per year
      .life1-10 years @ $24.90 per year
      .ltd1-10 years @ $17.06 per year
      .marketing1-10 years @ $24.90 per year
      .me1-10 years @ $15.67 per year
      .me.uk1-10 years @ $8.25 per year
      .media1-10 years @ $24.90 per year
      .mobi1-10 years @ $19.74 per year
      .money1-10 years @ $24.90 per year
      .mx1-5 years @ $44.73 per year
      .name1-10 years @ $10.25 per year
      .net1-10 years @ $11.99 per year
      .net.au1-5 years @ $11.99 per year
      .net.cn1-10 years @ $9.36 per year
      .net.nz1-10 years @ $17.52 per year
      .network1-10 years @ $16.60 per year
      .news1-10 years @ $17.98 per year
      .ninja1-10 years @ $15.37 per year
      .nl1 years @ $10.25 per year
      .no1 years @ $12.07 per year
      .nu1-10 years @ $15.95 per year
      .online1-10 years @ $27.67 per year
      .org1-10 years @ $12.37 per year
      .org.au1-5 years @ $15.68 per year
      .org.cn1-10 years @ $9.36 per year
      .org.nz1-10 years @ $17.52 per year
      .org.uk1-10 years @ $8.25 per year
      .partners1-10 years @ $39.19 per year
      .party1-10 years @ $24.90 per year
      .ph1-2,5,10 years @ $64.55 per year
      .photography1-10 years @ $17.06 per year
      .photos1-10 years @ $17.06 per year
      .pl1-3 years @ $23.98 per year
      .plus1-10 years @ $24.90 per year
      .press1-10 years @ $53.49 per year
      .pro1-10 years @ $15.68 per year
      .productions1-10 years @ $24.90 per year
      .properties1-10 years @ $24.90 per year
      .pt1,3,5 years @ $15.93 per year
      .qa1-5 years @ $15.22 per year
      .recipes1-10 years @ $38.27 per year
      .rentals1-10 years @ $24.90 per year
      .repair1-10 years @ $24.90 per year
      .rocks1-10 years @ $11.53 per year
      .run1-10 years @ $15.68 per year
      .sale1-10 years @ $24.90 per year
      .school1-10 years @ $24.90 per year
      .se1-10 years @ $16.15 per year
      .services1-10 years @ $24.71 per year
      .site1-10 years @ $21.21 per year
      .social1-10 years @ $24.90 per year
      .software1-10 years @ $24.44 per year
      .solutions1-10 years @ $17.06 per year
      .space1-10 years @ $19.29 per year
      .store1-10 years @ $43.34 per year
      .support1-10 years @ $17.06 per year
      .systems1-10 years @ $16.60 per year
      .team1-10 years @ $24.90 per year
      .tech1-10 years @ $38.73 per year
      .technology1-10 years @ $16.60 per year
      .today1-10 years @ $17.06 per year
      .top1-10 years @ $11.53 per year
      .tv1-10 years @ $33.35 per year
      .tw1-10 years @ $29.57 per year
      .uk1-10 years @ $8.25 per year
      .us1-10 years @ $9.25 per year
      .website1-10 years @ $17.25 per year
      .wine1-10 years @ $39.19 per year
      .works1-10 years @ $24.44 per year
      .world1-10 years @ $24.44 per year
      .ws1-10 years @ $23.98 per year
      .xyz1-10 years @ $11.25 per year
      .zone1-10 years @ $24.90 per year


      Domain Renewals - Domain names are valid for the period of their registration (domain names can be registered for up to 10 years, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.

      • The domain name Redemption Grace Period (RGP) is a registry level period of up to 30 days after a domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. This extra 30-day period extends the time available for renewing domain names. However, all domains that enter a redemption period are removed from the zone files (the list of domain names currently in the global DNS), therefore any web site or e-mail services associated with the domain name will stop working.
      • Extended Redemption Grace Period - the extended redemption period adds another 7 - 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.
      • After the redemption period of an expired domain name is over, follows the Pending Delete Period - a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
      • Released by Registry Period - after the domain name's 'Pending Delete Period' is over, the domain name is released back into the public pool of domain names and is newly available for registration.

      We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

      We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.

  4. CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

    1. CANCELLATIONS

      In order to cancel a Semi-Dedicated account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Web Hosting Control Panel and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted.

    2. REFUNDS

      Semi-Dedicated server accounts - The Semi-Dedicated accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be cancelled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

    3. CHARGEBACKS

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

      When signing up for a Semi-Dedicated server account with the Service Provider the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, the Service Provider and its authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

      If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the user. Meanwhile, the Customer's Semi-Dedicated account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

  5. CUSTOMER RESPONSIBILITIES

    1. ACCOUNT REGISTRATION AND MANAGEMENT

      In consideration of their use of the Service, Customers agree to:

      • Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
      • When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail.
      • Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. The Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
      • If a Semi-Dedicated hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
    2. ACCOUNT USAGE

      • CPU Cores (or usage of the Central Processing Unit(s) of the web server the Customer's Semi-Dedicated account is hosted on) - The CPU Cores value represents the ability of the semi-dedicated server to use up to 100% of the CPU time of one (or more) server core(s) for no longer than 24 hours.

        If we do register a Customer over-usage of CPU, we will immediately notify the Customer and offer him/her to place an order for a CPU upgrade.

        We reserve the right to block files or scripts that excessively use CPU. We may also suspend the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning.
      • E-mails - Customers are NOT allowed to send more than 10,000 emails per day per Semi-Dedicated server hosting account. Each email message can have up to 300 recipients. Each email account is entitled to 10 GB of storage space and up to 200,000 stored messages. All active email accounts under a semi-dedicated server must not exceed 100 GB in size.

        You can create as many mailboxes as you need under one hosting account as long as you do not interfere with the other users on the server.

        If a given user creates more than 3000 mailboxes under one hosting account, they could cause high server load by just modifying a password or change an alias.

        This is why, if a particular hosting account simultaneously accommodates multiple mailboxes and its owner often executes changes like the ones mentioned above, then we'll be forced to disable the respective account and ask the client in question to migrate to a more powerful hosting environment where mailbox modification operations cannot lead to server performance issues.

      • File Quota - Each Semi-Dedicated hosting account is entitled to host up to 300,000 files.
      • Disk Space & Traffic - the Service Provider offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, the Service Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
      • MySQL Usage - Each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned Customer account. The MySQL database has a limit of 90,000 queries per hour for Semi-Dedicated package 1 and 130,000 queries for Semi-Dedicated package 2. If the Customer has reached the limit of allowed queries per a given hour, he/she will not be able to make any more queries. In the next hour the Customer will have access to the database again and the counter will be reset.
  6. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      The Service Provider expressly bans the use of any Semi-Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. HOSTED CONTENT

      Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The Service Provider 's Semi-Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's Semi-Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of the Service Provider's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Service Provider's Semi-Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.

  7. E-COMMERCE CUSTOMER WEBSITES

    When buying a Semi-Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:

    • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

    • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
    • break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

    Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

  8. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Semi-Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      The Service Provider reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that the Service Provider deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.

  9. MISCELLANEOUS

    1. NEWS RELEASES

      Certain sections of the Service Provider's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

      Forward Looking Statements can be recognized by the availability of indicative words such as "believes", "anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.

    2. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.

    3. COMPLAINTS PROCEDURE

      The Service Provider guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      1. The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      2. The Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      3. If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      4. If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      5. An alternative complaint method is submitting a fax to the following number: 510.868.6446
    4. TORTUROUS CONDUCT

      Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    5. CUSTOMER SERVICE CONTACT DETAILS

      Customers can get in touch with our Customer Care representatives via any of the options listed below.

      Technical Support

      Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

      Pre-sale and general questions

      1. Phone us at:
        US TOLL FREE PHONE: +1-855-211-0932
        INTERNATIONAL PHONE: +1-727-546-4678
        UK PHONE : +44-20-3695-1294
        AU PHONE : +61-2-8417-2372
      2. E-mail us using our Contact Us form
      3. Use our Live Chat
      4. Send us a Letter to:

        LiquidNet US LLC
        6750 North Andrews Ave
        Suite 200
        Fort Lauderdale, FL 33309
        United States of America

        LiquidNet Ltd.
        13 Craigleith
        7 Kersfield Road
        Putney, London SW15 3HN
        United Kingdom
  10. GENERAL REGULATIONS

    1. GOVERNING LAW

      This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, US.

    2. ARBITRATION

      Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

    3. ENFORCEMENT

      Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4. INDEMNIFICATION

      The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

    5. LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

      Force Majeure Circumstances - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, or (iv)other force or occurrence beyond its control.

      Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

      Service Provision - the Service Provider provides the Services on an "AS IS" basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.

    6. ASSIGNMENT

      Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.

    7. REVISIONS

      The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Semi-Dedicated Terms of Service and the Acceptable Use Policy.

Acceptable Use Policy

Acceptable Use Policy

An Acceptable Use Policy (AUP) is a set of rules and conditions compiled by a network, system or a website owner. These rules explicitly define and restrict the ways in which the respective network, system or website may be used.

The AUP of the Service Provider aims to clearly outline the purposes for which our customers CANNOT utilize our hosting services and position data on our network servers.

This Acceptable Use Policy (AUP) is an integral part of the Web Hosting Terms of Service which each customer agrees to abide by when signing up for an account with our web hosting company. Any violation of this AUP will be deemed a violation of our Web Hosting Terms of Service.

We, at our own discretion, shall determine whether an act constitutes a breach of this AUP terms and misuse of our services. We reserve our right to be the sole arbiter in determining the sufficiency of the presented evidences. We will respond accordingly, and/or immediately terminate the provision of the services, shall we receive report, and/or have sufficient proof, of any prohibited conduct outlined in this AUP, or any other activity threatening the security of our hosting environment and/or our network of hosting servers.

In order to protect our company’s reputation and responsibilities, and guarantee state-of-the-art and reliable hosting services to all our customers, as well as privacy and security for all users, we – the Service Provider - hereby outline the following AUP rules and conditions to come into force for each customer signing up for a web hosting account with our company:


1. System Abuse

2. Spam and Spamvertizing

3. Inappropriate or Unlawful Content

4. Copyrights

5. Corrective Actions

6. Reporting Violtaions

7. Revisions



1. SYSTEM ABUSE

Any customer in violation of our system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

  • Unauthorized access, use, probe, or scan of our system’s security, authentication measures, data or traffic. Interference with the service to any user, host or network including, but not limited to: e-mail bombing, flooding, deliberate attempts to overload the system and broadcast attacks, forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.

  • Any attempt at doing harm to a server or a customer of our web hosting services:

the Service Provider will immediately and resolutely react to any attempt at misuse of an Internet account or computer, or any attempt to gain access to an internet account or computer by a Service Provider's customer unauthorized by the account/computer owner. Such attempts include, but are not limited to the following: 'Internet scamming’ (tricking other people into releasing their passwords, etc.), password robbery, security hole scanning, running proxy - proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy), introducing of any computer programs (viruses, Trojan horses, trap doors, back doors, worms, time bombs, packet bombs, cancel bots, etc.) that are intended to negatively interfere with, intercept, irreversibly damage or take hold of any system, data or personal information. It WILL NOT matter whether the attacked account or computer belongs or not to the Service Provider's services. The fraud will be subject to actions based on the very nature of the attack and those may represent a warning, an account suspension or cancellation, and/or civil or criminal legal actions.

  • Background operations/programs on servers:

‘Background process’ is a program that runs in the background of the operating system. What is specific for a background process is that, once started, it runs simultaneously with other foreground processes. This means that, the shell executing the background operation does not wait for it to finish or terminate, as it does with foreground processes, but is free to start executing more operations along with the background one. Typical background processes are ircd, irc bot, bnc, and many others.

Background processes are not permitted on any of our shared hosting servers, as they usually lead to CPU overload and can be used for malicious and/or illegal actions. As our primary task is to provide highest quality web hosting service to all our customers, we cannot permit any background processes to be executed and threaten the performance of our server network. Our shared hosting system does not allow a big multitude of users to simultaneously use the system memory and processing time of our servers.

  • Excessive use of system resources:

In order to ensure higher server performance and quality of hosting service all shared hosting plans are subject to certain resource limitations concerning, but not limited to, server CPU usage, Memory usage, disk-space and traffic. If a hosting account exceeds the allowed amount of system resources the account owner will be immediately notified to take actions in order to reduce the usage. If such action is not instantly taken by the owner the account will be suspended. If an excessive CPU usage is detected the account owner will be suggested to place an order for a CPU usage upgrade or upgrade to a plan which allows higher CPU usage.


If any hosting account is found to be causing degradation of the server and/or our hosting network’s performance, regardless of the reason, the account will be subject to suspension or immediate removal, depending on the situation. The Service Provider will be the sole arbiter in determining whether a given account is excessively using the server resources and/or causing a server degradation.


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2. SPAM AND SPAMVERTIZING

SPAMMING IS PROHIBITED. Users MAY NOT utilize our web hosting services to transmit, distribute or deliver any unsolicited bulk or commercial messages over the Internet (an action known as "spam" or "spamming").

Spamming is a violation of ethic norms and will be interpreted as an infringement. the Service Provider will not tolerate the sending of unsolicited bulk or commercial messages through our services, as well as through another service that is mentioning, in some way, our customer’s domain name or implies the utilization of our network or our e-mail services for sending the unsolicited bulk or messages.

SPAMVERTISING IS PROHIBITED. 'Spamvertizing’ refers to the practice of sending unsolicited spam messages for the purpose of advertising a particular website.

If such e-mails are relayed through 3rd party (e-mail spoofing) and/or are promoting a domain hosted on our servers, this will lead to immediate account suspension unless an evidence of legitimacy for non-involvement of the domain owner in the particular illegal action is provided.

’E-mail spoofing’ is a fraudulent e-mail activity in which the sender’s (3td party) e-mail address and other parts of the e-mail header are changed so as to appear that the e-mail has been sent from a different source (e-mail address owner/server).

'Unsolicited message’ is a message that is sent against the privacy policy of a newsgroup, or is sent to a recipient without their explicit permission. We, at our sole discretion, shall determine whether any of the messages you are sending is spam or spamvertizing. For your information, spamming generally includes, but is not limited to the following

  • Sending of unsolicited messages in bulk, or sending of unsolicited e-mails, which provoke complaints from recipients;

  • Sending of junk mail;

  • Use of distribution lists that include people who have not given prior explicit permission to be involved in such a distribution process;

  • Posting commercial ads to USENET newsgroups that do not permit it;

  • Posting articles containing binary encoded data to non-binary newsgroups;

  • Excessive and repeated posting of off-topic messages to newsgroups;

  • Excessive and repeated cross-posting;

  • E-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting of any threatening, libellous or obscene material, or material of any nature that may be deemed offensive;

  • E-mailing of age-inappropriate communications or content to anyone under the age of 18.


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3. INAPPROPRIATE OR UNLAWFUL CONTENT

CONTENT published or transmitted via the Service Provider’s hosting services includes website content, email content, forum/blog postings, chat content, and/or any other type of content hosted on our servers, published online or transmitted through our network’s services.

The user of our services is NOT permitted to post online content or have links to content that:

  • is defamatory, abusive or obscene, violates a person’s reputation/privacy, is reasonably deemed offensive by the web community, is anti-religious or anti-human rights, or contains any type of threatening or hate speech, encourages harassment or physical harm to any group or individual, or is otherwise malicious/fraudulent and may result in complaints/liabilities/or retaliation against the Service Provider by offended viewers;

  • promotes or encourages illegal activities (e.g. illegal drugs, illegal gambling, arms trafficking, etc.) or violates any applicable law, statute, ordinance or regulation, including but not limited to the laws and regulations governing export control, unfair competition, false advertising, consumer protection, etc.

  • represents pornography – any type of pornographic/adult material, including child pornography, or advertisements of pornographic websites;

  • represents infringement on copyright, patents, trademarks, trade secrets, or third party's intellectual property or proprietary rights, including pirated computer programs, hacking/phreaking software, warez or any type of software/content (including also ROMs, ROM Emulators, media files – MP3, AVI, .RM, etc., torrent files, and others) that is copyrighted, is NOT uploaded in compliance with its license agreement or is NOT freely available for distribution.


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4. COPYRIGHTS

Copyrighted material must not be placed on customers' accounts without the explicit permission of the copyright owner or a person explicitly authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon confirmation, will promptly remove the infringing material from the Services. Further procedures (in accordance with our stated below corrective measures) will be carried out if necessary. We will assume no liability to any Customer of the Services for the removal of any such material.


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5. CORRECTIVE ACTIONS

We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions.

We will disable the customer's account if we deem necessary, at our sole discretion. Upon closing of the customer’s account we will send an e-mail notification to the customer, stating the reason for the termination and quoting our terms’ chapter that has been violated. The customer will be given an opportunity to respond and take measures to remedy the situation should he/she consider him/herself abused by a third party. Upon fulfilling of this obligation, we may re-activate the customer’s account, if we find, at our own discretion, sufficient evidence pro customer’s side.


Closed accounts due to repeated violations will not be re-activated. A backup may be requested, however it will be subject to certain penalty fees imposed according to the breach of this AUP terms. The final penalty fee will be determined by the type and frequency of the violations.


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6. REPORTING VIOLATIONS

If you need to report a violation of this AUP agreement or believe that you or your system has been subject to attack originating from our web hosting system, please contact us immediately. Our professional team will investigate the situation and provide you with full assistance.


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7. REVISIONS

We reserve our right to change this AUP at any time, without prior notice. We encourage our users to periodically review this Acceptable Use Policy and our Web Hosting Terms of Service.


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